Booking Policy – Derma Wellness Clinic

Online Consultations Available

Booking Policy

 

NEW CLIENTS

New Clients will be required to complete a skin consultation form online via our booking system prior to appointment, this is our safety check, consent and policy form. 

 

APPOINTMENTS

You will receive a confirmation email upon booking your appointment.

Booking Deposit

All services will require a non-refundable $50 deposit at time of booking.

We kindly request at least 48hours notice for any cancelations or rescheduling to avoid cancellation fees.

Please keep in mind that these policies are not personal and they are in place to protect our small business so we can continue to service you well into the future and accomodate others who may be waiting for an appointment. 

Cancellation Policy

Non-refundable

Changed and canceled appointment made within less than 48 hour notice of your appointment will incur a cost of your deposit and will be forfeited. 

No Show

No shows will be charged the full amount of treatment on the day. 

 

PAYMENTS

We accept cash, debit or credit card payments, such as VISA and MasterCard. We don't accept American Express.

 

LOCATION & PARKING

Our new location is in 159 Johnston Street, COLLINGWOOD VIC 3066. 

There are parking on the side streets and the side of the road on Johnston street (before 4pm). 

Please arrive on time and wait to be called in. We are located upstairs at Co-studio Melbourne.

 

REFUNDS:

(PREPAID SERVICES, DEPOSITS/PACKAGES & GIFT CIRTIFICATE)

Derma Wellness Clinic does not provide refunds in accordance with Australian Consumer Law.

When a prepaid treatment package is purchased, the client consents that the fee paid for the pre-paid package or treatment is non-refundable, including in the event that a clients personal circumstances may change, the client can no longer attend or chooses to terminate their treatment package. We do not offer a refund in the event of a change of mind. It is not redeemable for cash or be transferred to another person after being claimed by the person. You agree to this once you process your payments with the clinic.

 

We reserve the right to refuse to provide the treatment

We will refuse treatment under the following situations;

  • botox or filler within 14 days prior to skin treatment 

  • sunburn within 2 weeks prior to skin treatment 

  • if we feel the treatment is not right for you and your medical history

  • if you have been on new/ undisclosed medication at the time of treatment that will impact the skin or change the way it would generally behave

Derma Wellness Clinic is not liable for any adverse responses caused through undisclosed, relevant and recent history. We will endeavor to always ensure the safety of you and your skin as we want only the best for our clients. Your cooperation is appreciated in these instances as these measures are in place for the safety of our clients.


MALE CLIENTS

We currently only accept online bookings from pre existing male clients or direct referrals from existing clients. This is to maintain the safety of our working space.

 

PRICING AND SERVICES

Our prices and services are subject to change at any time at our discretion.

 

A Safe Skin Healing Space

Derma Wellness Clinic prides itself on being a safe, welcoming and inclusive space for all clients and staff. We will not tolerate rude or abusive language or behavior towards staff or other clients or any discrimination based on race, gender, age, ability or sexuality. This will result in a permanent ban and immediate stopping of treatment.

We appreciate your understanding,

 

Derma Wellness Clinic xx

 

 

 

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