NEW CLIENTS
Clients will be required to complete a questionnaire prior to appointment, this is our safety check, consent and policy form.
APPOINTMENT REMINDER
A notification reminder will be sent via SMS 48 hours prior to your scheduled appointment along with a notification email. We understand that you may need to change your booking from time to time and we kindly request that you provide us with a minimum of 48 hours notice so that we can offer that appointment to another client. If sufficient notice is given, (48 hours), you will not lose your booking deposit or prepaid treatment. Simply you can go back to the confirmation email to cancel or change your appointments or send us a text to let us know.
This policy is to confirm your commitment to attending the scheduled appointment and to protect DWC’s interests in the incident of late cancellations or no show appointments.
Please note: Cancellations via our social media platforms will not be accepted.
CANCELLATION / RESCEDULING / NO SHOWS/ LATENESS
Every clients time is valuable and we will do our utmost best to respect your time. Therefore, due to our commitment to providing the best possibly experience for all of our clients, we have a strict 48 hour cancellation policy.
A non-refundable 50% booking fee is required for all of our skin appointments. The deposit will come off the total of the treatment on the day of your appointment. You may wish to keep this deposit on your account for future bookings.
For cancellations and no show of appointments within 48 hours, the fee will be forfeited as a cancellation fee. If you have a prepaid treatment and no deposit, a prepaid treatment will be forfeited as a cancellation fee.
PRIVACY CONSENT
Derma Wellness Clinic take your privacy seriously. For the safety of our clients, we maintain records of any health or medical conditions /history which may indicate that a particular service or treatment should not go ahead or a particular product should not be used. These health records are not used for any other purpose. Client records are held securely within our clinic software system and can only be seen by the person treating you. It is important to always notify your therapist of any changes or updates to these records.
PAYMENTS
We accept CASH, debit or credit card payments, such as VISA and MasterCard. We don't accept American Express.
*Please note: all credit and debit card payments will incur a 1.5% surcharge.
LOCATION & PARKING
We are located in Preston, VIC 3072. You will receive our clinic location after you have booked in your appointment. It is a residential area and there are plenty of parking on the side streets or in-front of the house.
We do not have the capacity for seating area at this stage. Please come on time to your appointment, if you are running late or arrived early please text the clinic number to let us know and wait in the car to be called in.
REFUNDS:
(PREPAID SERVICES, DEPOSITS/PACKAGES & GIFT CIRTIFICATE)
Derma Wellness Clinic does not provide refunds in accordance with Australian Consumer Law.
When a prepaid treatment package is purchased, the client consents that the fee paid for the pre-paid package or treatment is non-refundable, including in the event that a clients personal circumstances may change, the client can no longer attend or chooses to terminate their treatment package. We do not offer a refund in the event of a change of mind. It is not redeemable for cash or be transferred to another person after being claimed by the person. You agree to this once you process your payments with the clinic.
