Booking Policy – Derma Wellness Clinic Skip to content

Online Consultations Available

Booking Policy

NEW CLIENTS

Clients will be required to complete a skin consultation form online prior to appointment, this is our safety check, consent and policy form. 

 

APPOINTMENTS

You will receive a confirmation email upon booking your appointment. 

We kindly request at least 48hours notice for any cancelations or rescheduling. This allows us to accomodate others who may be waiting for an appointment. 

Cancellation Policy

Non-refundable

Changed and canceled appointment made within less than 48 hour notice of your appointment will incur a cost of your deposit and will be forfeited. 

No Show

No shows will be charged the full amount of treatment on the day. 

 

 

PAYMENTS

We accept cash, debit or credit card payments, such as VISA and MasterCard. We don't accept American Express.

 

LOCATION & PARKING

Our new location is in 59 Johnston Street, COLLINGWOOD VIC 3066

There are parking on the side streets and the side of the road on Johnston street (before 4pm). 

Please arrive on time and wait to be called in. We are located in Co-studio on the second floor.

 

REFUNDS:

(PREPAID SERVICES, DEPOSITS/PACKAGES & GIFT CIRTIFICATE)

Derma Wellness Clinic does not provide refunds in accordance with Australian Consumer Law.

When a prepaid treatment package is purchased, the client consents that the fee paid for the pre-paid package or treatment is non-refundable, including in the event that a clients personal circumstances may change, the client can no longer attend or chooses to terminate their treatment package. We do not offer a refund in the event of a change of mind. It is not redeemable for cash or be transferred to another person after being claimed by the person. You agree to this once you process your payments with the clinic.

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