Booking Policy – Derma Wellness Clinic

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Booking Policy

NEW CLIENTS

Clients will be required to complete a questionnaire prior to appointment, this is our safety check, consent and policy form. 

 

APPOINTMENTS

You will receive a confirmation email upon booking your appointment. If you need to reschedule or cancel an appointment please allow at least 48hours notice to avoid cancellation fee. Simply go back to the confirmation email to cancel or change your appointments or send us a text to let us know. No shows will require 50% fee from the service that is booked on the day. 

New client's will require deposits to confirm your commitment to attending the scheduled appointment and to protect DWC’s interests in the incident of late cancellations or no show appointments. 

 

PAYMENTS

We accept CASH, debit or credit card payments, such as VISA and MasterCard. We don't accept American Express.

 

LOCATION & PARKING

We are located in Preston, VIC 3072. You will receive our clinic location after you have booked in your appointment. It is a residential area and there are plenty of parking on the side streets or in-front of the house. 

We do not have the capacity for seating area at this stage. Please come on time to your appointment, if you are running late or arrived early please text the clinic number to let us know and wait in the car to be called in. 

 

REFUNDS:

(PREPAID SERVICES, DEPOSITS/PACKAGES & GIFT CIRTIFICATE)

Derma Wellness Clinic does not provide refunds in accordance with Australian Consumer Law.

When a prepaid treatment package is purchased, the client consents that the fee paid for the pre-paid package or treatment is non-refundable, including in the event that a clients personal circumstances may change, the client can no longer attend or chooses to terminate their treatment package. We do not offer a refund in the event of a change of mind. It is not redeemable for cash or be transferred to another person after being claimed by the person. You agree to this once you process your payments with the clinic.

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